Refund policy

Return and Refund Policy

Last Updated:24/08/23

Thank you for shopping at Family Boutique. We value your satisfaction and strive to provide you with the best possible shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact our Customer Service team at 082 786 8999 (Whatsapp). Our team will guide you through the return process and provide any necessary assistance.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will work with you to arrange a return, replacement, or refund based on the specific circumstances.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please return the unwanted item following the above return process and place a new order for the desired item.

Non-Returnable Items

Certain types of items cannot be returned. Please contact us if you have questions or concerns about a specific item.

Sale Items

Items marked as "Sale" or "Clearance" may have special return conditions. Please review the product description and contact us if you need clarification.

Split Payment (Lay-by) Option

Our "Split Payment" feature offers a unique payment method to enhance your shopping experience. Kindly note that this payment option operates under a specific refund policy.

Refunds will not be provided for transactions made using the "Split Payment" feature. However, we are more than happy to facilitate exchanges for eligible items. If you wish to exchange a product, please follow our standard exchange procedure.

Should the item you desire for an exchange be temporarily unavailable due to stock limitations, a credit will be issued to your account. This credit can be applied to a future purchase, ensuring you have the opportunity to acquire the item when it becomes available again.

Policy Changes

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective upon posting to our website. We encourage you to review this policy periodically for any updates.

By making a purchase with us, you acknowledge that you have read and understood our Return and Refund Policy, and you agree to its terms and conditions.

Thank you for shopping with us